Certified Repairs at Tsawwassen Collision
For 20 years the standard in BC for accreditation has been ICBC’s c.a.r Shop program. Administratively, this program continues to be mandatory for the many collision repair operators serving ICBC customers as this accreditation is required for all electronic communication; claims handling would be very difficult without this. There is a requirement for annual training in order to maintain this accreditation but the equipment requirements are basic and at the bare minimum of what is needed for the proper repair of today’s cars.
Tsawwassen collision has been accredited in this ICBC program since its inception in 1995 and we view it as an important baseline.
BC Automotive Retailers Association Gold Plus Certified Collision Repair
The BC Automotive Retailers Association, in cooperation with the national Automotive Industries Association has introduced a certification program in early 2107. This Certified Collision Repairer designation recognizes and requires the specialized equipment that is now needed for correct vehicle repairs as well as the training needed for the correct use of this equipment. Equipment and training requirements are significantly higher than what is required for the ICBC c.a.r. shop. The level of commitment needed to achieve and maintain this is high but cars are far different now than they were even 5 years ago and an honest shop cannot pretend that training and equipment from 20 years ago is good enough.
In March of 2017 Tsawwassen Collision was the third shop in BC to achieve this Certified Collision Repairer designation and the first annual renewal requirements were met in March of 2018.
The Gold Plus level of our accreditation indicates that we are qualified for aluminum repairs.
I-CAR Gold Class
I-CAR is the not quite obvious acronym for the Inter-Industry Conference on Auto Collision Repair. I-CAR was started in the mid-70s in America as a non- profit organization with membership from all facets of the collision repair industry. The primary objective was then and continues to be today the providing of training and technical resources for technicians and others working in collision repair. Today I-CAR licenses its programs in Canada, Australia and New Zealand
For many years training in BC was dominated by the requirements of ICBC and I-CAR had a very limited presence here. In 2015 management at ICBC realized that training of the industry should not be a core part of their business and they have moved away from their training role. With this change the I-CAR program became the standard for training in BC.
In mid-2106, of the more than 500 ICBC accredited shops in BC Tsawwassen Collision was one of only 23 that had become involved in the I-CAR program and reached the Gold Class in Progress level. In October 2016, the first of these shops achieved the full Gold Class level and on December 22 Tsawwassen Collision became the 9th repair facility in BC to become Gold Class.
We are proud of this significant achievement, which involved all our staff members and was reached after 53 On Line courses, 11 classroom courses and 3 hands-on welding qualifications.
There was a strong push at Tsawwassen Collision in 2016 to reach this important level but we view it only as a step in the continuous process of learning and improvement. With more courses and welding qualifications we have maintained this status through 2018.
In April of 2018 we became the first shop in Canada to receive Certification in the Honda/Acura ProFirst Program. Honda Canada had a version of ProFirst since 2016, but his had been a recognition program rather than a much more rigorous certification program. Tsawwassen Collision had been a participant in that early program and we committed to the certified program as soon as it became available. We are very proud of being the first facility in Canada to receive this certification.
This program gives us access to the current manufacturer information required for complete and approved Honda and Acura repairs. Our accreditation in this program also gives our customers assurance that we have been thoroughly assessed for both equipment and training to perform these repairs.