Embracing Complexity

At Tsawwassen Collision, we’re committed to providing you with auto repairs that not only restore your vehicle’s appearance and performance but also ensure your safety on the road. While it’s satisfying to see your car looking and driving like it did before the accident, it’s the concealed intricacies that truly matter.

The Evolution of Vehicle Complexity

In recent years, the design of vehicles has undergone a remarkable transformation. The days of safety design based on heavy steel components are long gone. Today’s vehicles use high-strength, lightweight metals and composites along with advanced electronic safety systems. Although these advancements may remain hidden to the average car owner, the correct structural repairs and system verifications associated with these innovations are mandatory for your vehicle’s safety.

Staying Ahead of the Curve

Tsawwassen Collision has taken proactive steps to stay ahead in the ever-evolving world of automotive repairs. We’ve invested in continuous training, updated procedures, and state-of-the-art equipment to ensure that we’re well-prepared to perform the right repairs on these modern vehicles.

Precision Begins with Damage Assessment and Diagnosis

Accurate collision repairs start with an accurate damage assessment and diagnosis. Every car model is different and a visual inspection is only the beginning of the damage assessment. The next step is to access information from manufacturers and verified reliable sources to determine the materials and systems in each vehicle and the corresponding repair procedures. This foundation is crucial for precise and safe repairs. It also requires well trained assessors and is a lot more sophisticated than Google searches and watching YouTube clips.

Seamless Insurance Claims

As part of the ICBC Collision Repair Program, we offer streamlined access to the ICBC claim system. In most cases, you can visit our shop directly after obtaining a claim number, eliminating the need to visit a claim center. We maintain strong relationships with other insurance companies, ensuring that our high-quality service is extended to all customers.

Private Pay Repairs with Clarity

While we have developed a streamlined communication process with insurance adjusters based on mutual experience and understanding we recognize that private pay customers will not share this knowledge. We understand the importance of providing clear and thorough explanations about damages and repair options for our private pay customers.

We recognize that cost is a significant concern for private pay customers, and we will always encourage discussions about cost-saving opportunities that do not compromise safety. For example, repairing a cracked grill instead of replacing it can save you money without affecting your safety. However, certain components, like seat belts and airbags, demand a no compromise repair, as their functionality directly impacts your safety.

Let’s take a closer look at a specific example—your front-facing radar, which controls your vehicle’s active cruise control and auto-braking systems. While cruise control is a convenience, auto-braking is a vital safety feature. You may not use cruise control, so you may think that you can get by without that forward facing radar and save a good amount of money. But that radar is also controlling the autobraking, which is a feature that you will not notice everyday but you absolutely need when you need it. That forward radar has to be working as designed.

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